Application cannot be uploaded

What can I do if I have problems uploading my videos?

Sebastian avatar
Written by Sebastian
Updated over a week ago

If you get an error message when uploading your video application, you can easily fix it and convince the company immediately with your unique application. Just follow the checklist below:

Check 1: Check your Internet connection

Check whether you are in the WLAN or mobile network and simply switch between the two connection types. The videos are only 2-3 MB in size and the upload usually works directly on the 2nd attempt. 

Check 2: Send videos by e-mail

If the upload didn't work out even after several attempts, you can simply send us your application by e-mail and we'll take care of everything else. Just click on the export button in the upper right corner of the screen with error message (see screenshot). 

Your e-mail client opens and you send the three videos, with your E-Mail address, which you used for your application, your name , and the company name, directly to [email protected]. We will then upload the videos directly and contact you as soon as the company has received your application.

Check 3: Contact Support

If none of the previous solutions worked, just contact us directly via the support chat in the app or on the landing page. We will help you then.

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