Camera or sound does not work properly

Here you will find our tips for troubleshooting camera or microphone problems.

Sebastian avatar
Written by Sebastian
Updated over a week ago

For the successful execution of your video application the full functionality of camera and microphone is necessary. If you encounter any problems, simply perform the following checks:

Check 1: Check connection

If you are using an external camera and/or microphone, you should check the connection first. Check that all cables are plugged in and that your computer recognizes the device. Try different connection options, such as using a different USB port. To verify the functionality of your external device, you can also try it on another computer. It can also help to search for new drivers on the device's manufacturer's website and install the latest drivers on your computer.

Check 2: Camera or sound is used by another program

Sometimes it can happen that your camera is used in the background by another program. This must be prevented, because two programs cannot access the camera at the same time. To solve the problem, simply close the web page or program that is using the camera. To be on the safe side, you can also restart your browser or computer.

Check 3: Missing access rights

Your browser settings may deny our web app access to your microphone and camera. To check this, proceed as follows:

You are using Google Chrome:

  • In the upper right corner of your browser, click on the button with the three vertical dots.

  • Click on "Settings".

  • Scroll to the end of the settings and click on "Advanced".

  • Search in the category "Security and Privacy" the "Content Settings".

  • There you will find the share settings for your camera and microphone.

You are using Mozilla Firefox:

  • Click on the button with the three horizontal lines in the upper right corner of your browser.

  • Click on "Settings".

  • Click on the "Privacy & Security" category on the left.

  • Scroll down to the heading "Permissions".

  • There you will find the share settings for your camera and microphone.

Check 4: Contact Support

If none of the previous solutions worked, contact us directly via the support chat in the web app or on the landing page. We will be happy to help you.

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