In rare cases you may not be able to perform the system check and the video recording may not work.


Just do the following exams:




Check 1: Reload website

Reload the Talentcube page. This establishes a new connection to the server.




Check 2: Camera and microphone enabled?

It is possible that your browser settings deny our web app access to your microphone and camera. To check this, proceed as follows:


You're using Google Chrome:

  1. Click on the button with the three vertically arranged dots in the upper right corner of your browser.
  2. Click on "Settings".
  3. Scroll to the end of the settings and click on "Advanced".
  4. Search in the category "Security and Privacy" the "Content Settings".
  5. There you will find the share settings for your camera and microphone.


You are using Mozilla Firefox:

  1. Click on the button with the three horizontal lines in the upper right corner of your browser.
  2. Click on "Settings".
  3. Click on the "Privacy & Security" category on the left.
  4. Scroll down to the heading "Permissions".
  5. There you will find the share settings for your camera and microphone.

You're using Opera:

  1. Click on the button with the three horizontal lines in the upper right corner of your browser.
  2. Click on "Go to browser settings".
  3. Click on "Advanced".
  4. Scroll down to the heading "Website settings".
  5. There you will find the share settings for your camera and microphone.




Check 3: Restart web browser

Close your web browser completely and restart it.




Check 4: Restart computer

Restart your computer and try the system check again. Another program may be blocking the camera or microphone.




Check 5: Contact Support

If none of the previous solutions worked, contact us directly via the support chat in our web app or on the landing page. We will be happy to help you.

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